Greetings to the Frequently Asked Questions (FAQs) section on Depurse's platform. Here, we have curated responses to frequently encountered questions, aiming to furnish you with swift and valuable information.

GENERAL QUESTIONS

Q: What is Depurse?
A: Depurse is an internet-based platform presenting a variety of chic and practical carrying solutions. Our offerings include accessories such as handbags and various bag categories, all crafted to enhance the convenience of your everyday life.

Q: How may I reach out to Depurse customer support?
A: To connect with our customer support team at Depurse, simply visit the Contact Us section on our website or send an email to support@depurse.shop. We're dedicated to providing assistance and support whenever you need it.

ORDERING AND SHIPPING

Q: How do I place an order on Depurse?
A: To place an order, simply browse our website, select the items you wish to purchase, and proceed to the checkout. Follow the on-screen instructions to complete your order.

Q: When will my order ship?
A: Shipping charges: Free for all orders.
Handling time: 1-2 business days
Transit (Travelling) Time: 7-9 days (Monday-Friday)

Q: Can I track my order?
A: Yes, you can track your order by navigating the "Track My Order" page as the link provided  Depurse | Track My Order. You will find tracking information for each order there.

Q: What Methods of Payment do you accept?
A: We accept the following credit and debit cards

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • JCB
  • Mastercard
  • Paypal
  • Venmo
  • Visa

RETURNS AND EXCHANGES

Q: What is the Depurse return policy?
A: We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order. Please visit our return policy at the link provided Depurse | Return Policy page for more details.

Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support team through the Contact Us page or send an email to support@depurse.shop.

 If you have any other questions or need further assistance, feel free to reach out to us. Thank you for choosing Depurse.

FOR MORE INFORMATION

Phone Number: +1 (512) 575-9985
Business Email: support@depurse.shop
Physical Address: 9301 Elm Grove Circle, Austin, Texas 78736, United States